Answers to your common questions

Orders of £150 or more within the United Kingdom will be dispatched via Royal Mail Special Delivery by 1pm on the next working day.

Please note that orders placed on a Friday will be dispatched on the following Monday, as we do not dispatch orders over the weekend.

A flat-rate £60 shipping and handling charge will be added to all orders shipped to the USA.

Please note that this charge covers shipping and handling only and does not include any customs duties, import taxes, tariffs, or other fees that may be applied by US authorities. Any additional customs or import charges are the responsibility of the customer and may be payable upon delivery.

All international orders, excluding those shipped to the USA, are sent via Royal Mail Special Delivery with full tracking.

A flat-rate international shipping fee of £17.50 will be added at checkout.

Please note that customers are responsible for any customs duties, import taxes, or other fees that may be imposed by their country upon delivery. We strongly recommend checking your country’s import policies and regulations before placing an order. In some cases, antiques may be subject to reduced customs duties or taxes, depending on local regulations.

We are happy to assist with any information we can provide; however, we are unable to mark an item as a gift or declare a value lower than the actual purchase price on customs documentation.

All orders are carefully packaged in a Zelley Jewellers branded box, enclosed in a discreet, plain bubble-wrapped envelope or parcel to ensure your order arrives safely and securely.

Domestic purchases we are able to usually dispatch within 24 hours. Friday and weekend orders will be shipped Monday afternoon. We tend not to ship on Fridays but will do so upon your request but we / Royal Mail cannot guarantee a Saturday service.  

International purchases can be delayed for a number of reasons which are totally out of our control. We thank you for your patience though and ask for your understanding. Getting a firm answer for any of the various delivery companies is near impossible. 

We use Stripe as our payment provider. It allows for purchases using all major credit cards. 

14 days. If the item you have purchased is not for you, send it back within 14 days and we will fully refund it. We ask that the return journey use a suitable service, fully insured, as any loss cannot be compensated by us. Needless to say the article must come back in the same condition as you received it. Please let us know your intention to send it back at your earliest convenience. Regrettably we do not offer free returns and we cannot refund the postage for the outward delivery, just the price of the item can be refunded. 

We are able to resize pretty much all of our rings to your desired size. If you know your size, please do get in contact. 

We only undertake very selected repairs. Please contact us in advance with a brief description of what your needs are however please do not be offended if we do not take on the job. Our workshop time is mostly dedicated to our outgoing sales and the restoration of fine jewellery ready for going on the website. 

Absolutely yes. We are however very selective of what we purchase and there are many factors that will influence our buying decisions but it is always worth asking. 

Simply put, no. Some items really would not take kindly to being put under the stresses and strains of everyday life. We can advise you though on how suitable any particular piece would be for you. 

No. The hallmarking legislation is a terribly complex beast. There are many items that 100 years ago would have been omitted from hallmarking such as lockets and items made of mixed metals. In fact anything made before 1975 that contained platinum would not be hallmarked. 

No. There are some very dubious practices out there where modern manufactures are making reproduction art deco items in platinum, not having them hallmarked, and being sold as antique. We have acquired a few of these pieces as they are sometimes very well made but the difference with us is that we will hallmark them ourselves. We offer full disclosure.